Contact information
Have a question about your order, or need help choosing the right wellness tech? We’re here for you! At Urban Dune, customer satisfaction is our top priority.
Get In Touch
📧 Email Us: For order inquiries, technical support, or replacement requests, reach out to us at:
info.urbanduneofficial@gmail.com We typically respond within 24–48 hours.
📱 WhatsApp Support: Prefer to chat? Message us for quick assistance:
+971 0503182043
Frequently Asked Questions
Where is my order? Once your order is dispatched, you’ll receive a tracking number via email/SMS. You can track it directly through our courier partner’s portal.
Do you offer Cash on Delivery? Yes! We offer FREE Cash on Delivery nationwide.
How do I request a replacement? If your product is faulty or damaged, please email us a short video of the issue within 7 days for a free replacement.
Our Hours
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed (But feel free to email us, and we’ll get back to you first thing Monday!)