Yes —Cash on Delivery is available on all orders across the UAE.You pay the delivery person when your order arrives at your door. No card needed, no upfront payment, no risk. Simply select "Cash on Delivery" at checkout.

Yes. After placing a COD order, you will receive aWhatsApp message or phone call to confirm your orderbefore it is dispatched. This ensures your order is correct and your delivery address is accurate. Please respond promptly to avoid delays.

Completely. Our store usesSSL encryptionto protect all your personal and payment data. We never store your card details. If you prefer not to pay online, simply choose Cash on Delivery — no card information required at all.

Standard delivery across the UAE takes1–3 business daysafter your order is confirmed. Dubai and Abu Dhabi typically receive orders within 1–2 days. Other Emirates may take up to 3 days. You will receive a tracking number once your order is dispatched.

Yes — we deliver toall 7 Emirates:Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery isfree on all orderswith no minimum purchase required.

Once your order is dispatched, you will receive atracking number via WhatsApp or email.You can also visit ourTrack My Orderpage and enter your order number to see real-time delivery status. If you have any issues, WhatsApp us directly.

The delivery team willcall you before arriving.If you miss the delivery, they will attempt delivery again the next business day. You can also WhatsApp us to reschedule a convenient delivery time.Returns & Refunds.

We accept returns within 7 days of delivery if:

• The product is defective or damaged
• You received the wrong item
• The product is significantly different from the description

To initiate a return, simply WhatsApp us with your order number and a photo of the issue. We will arrange collection and process your refund or replacement within 3–5 business days.

Refunds are processed within3–5 business daysafter we receive the returned item. For COD orders, refunds are sent viabank transfer or store credit— your choice. For card payments, the refund goes back to your original payment method.

We fix it immediately.WhatsApp us a photo of the damaged or incorrect item within 24 hours of receiving it. We will send a replacement at no cost or issue a full refund — whichever you prefer. You do not need to return the item in this case.

Yes. Every product listed on Urban Dune is exactly as shown and described.We only work with verified suppliers and quality-check products before listing. If any product does not match its description, we will replace or refund it — no questions asked.

All our electronic products are compatible withUAE voltage (220–240V). Products that require charging come with a USB cable compatible with standard UAE adapters. If you have any concerns about compatibility, WhatsApp us before ordering.

Yes. All electronic products come with a30-day warrantyagainst manufacturing defects. If your product stops working within 30 days of delivery through normal use, we will replace it free of charge. Simply WhatsApp us with your order number and a short video showing the issue.